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Visits today: 38

Had Trouble Getting A Fridge or Cooler In A Room?

How I see it as a young, small fish in an old, large pond…
Had Trouble Getting a Fridge or Cooler In a Room?
In this article, a reader expresses their concerns about being questioned too thoroughly on the reason they are requesting a refrigerator. The questions he [...]

Hotel Manager Talk: Issue #15 for the week 8/17/08

Hotel Manager Talk: Issue #15 for the week of 8/17/08
Stories Read:

STR Report update from previous week
Found on SmithTravelResearch.com

The Fraud Triangle
Article by Ken Burgin found on hotelnewsresource.com

Women-Friendly Hotel Floors Return
Article by Paul Burnham Finney found on nytimes.com

Hyatt Overhauling Regency Brand Hotels
Article by Michael Baker found on btnmag.com

Polishing for the Inauguration
Article by Jane Levere found on nytimes.com

Air [...]

How the Minimum Wage Will Affect Your State

How I see it as a small, young fish in an old, large pond…

How the Minimum Wage Will Affect Your State
The federal minimum wage is going from $5.85 to $6.55. What is the difference between the government saying that you must charge a minimum rate of $10,000 a night for a standard room, or that [...]

Parking: A Neglected Profit Center

How I see it as a young, small fish in an old, large pond…
Parking: A Neglected Profit Center
The best part of one of my previous properties not contracting valet services was that I got to drive amazingly expensive cars that I’ve only driven in my dreams. Even better is when the parking lot is [...]

Hotel Manager Talk: Issue #14 for the week 8/10/08

Hotel Manager Talk: Issue #14 for the week of 8/10/08
Stories Read:

STR Report update from previous week
Found on Smith Travel Research

Hotel Guests Are Considerably Less Satisfied in 2008
Found on HotelNewsResource.com

Best New Budget Hotels
Article by Andrea Bennett found on TravelAndLeisure.com

Fewer Airline Hotel Vouchers Means More Sleeping at Airports
Article by Shannon McDonnell found on www.IHT.com

Social Networks Target Business [...]

Wyndham Hotels to Offer ‘Allergy-Friendly’ Rooms and Meeting Spaces

How I see it as a young, small fish in an old, large pond…
Wyndham Hotels to Offer ‘Allergy-Friendly’ Rooms and Meeting Spaces
I am glad to hear that at least one company is forecasting the guest need by having the rooms preset feather, odor, and allergen free. This will save housekeeping countless hours of searching [...]

Using Downtimes to Boost Production & Cut Costs

How I see it as a young, small fish in an old, large pond…
Using Downtimes to Boost Production & Cut Costs
Ah, “downtime”, the escape we all look forward to, and then beg for business to pick up when boredom sets in. There are only so many times you [...]

Hotel Manager Talk: Issue #13 for the week 8/3/08

Hotel Manager Talk: Issue #13 for the week of 8/3/08
Stories Read:

STR Report update from previous week
Found on Smith Travel Research

Hyatt Place Named Top Mid-Scale Full Service Brand by J.D. Power and Associates
Found on BusinessWire.com

The New Wave in Hotels Making a Big Splash
Article by Alexandra Peers found on MSNBC.com

I’ll Have the Dress That Matches My Room…Please
Article [...]

Blowing Smoke at $500 a Shot

How I see it as a young, small fish in an old, large pond…

Blowing Smoke at $500 a Shot
My favorite response from a guest when I tell them I have charged them for smoking in a non-smoking room is “BUT I REQUESTED A SMOKING ROOM!” If only it were that simple, then you could [...]

Bathroom Battleground

How I see it as a young, small fish in an old, large pond…
Bathroom Battleground
A guest checks in, goes to their room and heads right to the bathroom. Whether it is because they had to use it, or they want to inspect the cleanliness of the room, and they can get a pretty good [...]