Hotel Manager Talk

How I see it as a young, small fish in an old, large pond…
CallAround.org
I found this site while surfing the world wide web and thought it was pretty interesting. Basically, you register with the site entering your hotel name and location and you post your daily info regarding occupancy and rate so that you [...]

How I see it as a young, small fish in an old, large pond…
The Problem With Social Media in the Office
It’s no secret that social media and networking has become an integral part of the work place and personal life of much of today’s working force. The results of the survey listed on here [...]

How I see it as a young, small fish in an old, large pond…
I had the luxury the other day of escorting around a AAA representative while he rated my property and updated the hotel info.  Upon his arrival he announced himself and asked to see a four or five different rooms.  He was not [...]

How I see it as a young, small fish in an old, large pond…
Meth Makers Leave Behind A Toxic Trail At Motels
The drug war is still not working, and it is taking a toll on our industry.  As much of an honor as it is that chemists would chose your property to conduct such business, [...]

How I see it as a young, small fish in a large, old pond…
Dear Mr. President: How Obama Can Fix Travel
Hey Rob Lovitt from MSNBC, when you ask “How can Obama fix travel?” do you really mean, “How can we lose more control over a private industry and beg for Mommy Government to make decisions [...]

How I see it as a young, small fish in an old, large pond…
Revisiting The Business Center
As technologically advanced as guests are these days, I still get a surprising amount of them asking to use the business center.  As this article by Roger Hill touches on, it is mainly for printing purposes since many business [...]

How I see it as a young, small fish in an old, large pond…
What is the future of the hotel minibar?
From the Front Desk view, and the Housekeeping view- I hate the minibar. It will never be a make-or-break for the reason a guest books a room with you.  It leads to bill discrepancy which [...]

How I see it as a young, small fish in an old, large pond…
Dallas Expands Smoking Ban
Hi America, where did your freedom of choice go? Where did your freedom to make a mistake go? Where did your freedom to run a business that you pay taxes for, pay to operate, pay to own go? Maybe [...]

How I see it as a young, small fish in an old, large pond…
New York City Hotel Tax Hike Would Devastate Tourism Industry
Another tax increase? Anything anyone can do about it? Probably not.  An increase of the hotel tax from five to six percent is estimated to cost the region 3,716 jobs.  What happens if [...]

How I see it as a young, small fish in an old, large pond…
The Weight of the Wait
This is a great piece about the consequences of making guests wait as well as the value of having them not wait.  Roberta Nedry focuses mostly on restaurants in this article but the same applies to the rooms [...]